Privacy Policy - DeLaSea Halong Hotel

PRIVACY POLICY

This Privacy Policy describes how TAN HOA LU INVESTMENT JOINT STOCK COMPANY – DeLaSea Hotel collects and uses your personal information during your use of DeLaSea Ha Long's websites, applications, products and services (collectively, “Our Products”).

This Privacy Policy does not apply to any products, services, websites or content provided by a third party or that use a separate privacy policy.

This policy covers the following:

1. Personal information we collect

2. Children's personal information

3. How we use personal information

4. Collection and use of cookies

5. How we share personal information

6. Location of personal information

7. How we protect personal information

8. Internet advertising and third parties

9. How long personal information is retained

10. Additional information for Europe

11. Notices and corrections

12. How to contact us

13. Personal information we collect

 

I. We collect your personal information when you interact with our Products.

1. Personal information:

1.1. Surname, middle name and given name, other names (if any);

1.2. Date of birth; date of death or disappearance;

1.3. Gender;

1.4. Nationality;

1.5. Place of birth, place of birth registration, permanent residence, temporary residence, current residence, hometown, contact address;

1.6. Personal image; information obtained from security systems, including recordings of images of Personal Data Subjects on camera systems, and surveillance cameras at the Company's business/transaction locations;

1.7. Phone number, identity card number, citizen identification number, personal identification number, passport number, driver's license number, license plate number, personal tax code number, social insurance number, health insurance card number;

1.8. Occupation, workplace;

1.9. Marital status;

1.10. Information about family relationships (parents, children);

1.11. Information about personal digital accounts; Personal Data reflects preferences and history of activities on cyberspace;

2. Banking Transaction Information:

2.1. Card Serial Number

2.2. Account Number

2.3. CCV Code

2.4. Account Name,

2.5. Bank Name

2.6. Customer Payment Transaction

3. The following are the sources of information we collect:

3.1. Information you provide to us: We collect any information you provide in connection with Our Products.

3.2. Automatic Information: We automatically collect certain types of information when you interact with Our Products. We use cameras and other similar technologies (collectively, “cameras”) to identify people and vehicles entering and leaving our business premises and areas under our control.

3.3. Information from other sources: We may collect information about you from other sources, including service providers, partners, and publicly available sources.

II. Children's Personal Information

2.1. The Company will receive children's Personal Information under the principle of protecting the best rights and interests of children and under the provisions of law.

2.2. The Company only uses children's Personal Information and provides products and services to children if the parents or guardians agree to allow the children to use the Company's products and services, agree to let the Company use the children's Personal Information, agree to this Policy and comply with the requirements of relevant laws. In the case of children aged 6 years and older using the Company's products and services, in addition to the requirements stated herein, the Company only uses the children's Personal Information with the consent of that child. Parents or guardians are responsible for obtaining the children's consent before providing the children's Personal Data to the Company.

 III. How We Use Personal Information

We use your personal information to operate, provide, and improve Our Products. Our purposes for using personal information include:

3.1. Providing Our Products: We use your personal information to provide and deliver Our Products and process transactions related to Our Products, including but not limited to registration, purchases, participation in promotions, offers, and payments.

3.2. Measuring, supporting, and Improving Our Products: We use your personal information to measure usage, analyze performance, fix errors, provide support, and improve and develop Our Products.

3.3. Making recommendations and personalizing your experience: We use your personal information to recommend Our Products that may interest you, identify your preferences, and personalize your experience with Our Products.

3.4. Complying with legal obligations: In certain cases, we have a legal obligation to collect, use, or store your personal information.

3.5. Contacting you: We use your personal information to contact you about matters relating to Our Products through various channels (e.g. email, chat, SMS, voice calls) and to respond to your requests.

3.6. Marketing: We use your personal information to market and promote Our Products as required by law. We may display advertisements for Our Products based on your interests.

3.7. Fraud and abuse prevention, credit risk: We use your personal information to prevent and detect fraud and abuse to protect the security of our customers, ourselves and others. We may also use scoring methods to assess and manage credit risk.

3.8. Specific purposes for which we require your consent: We may ask for your consent to use your personal information for a specific purpose when we contact you.

 IV. Collection and use of cookies

 4.1 We use cookies, pixels and other similar technologies (collectively, “cookies”) to recognise your browser or device, learn more about your preferences, provide you with essential features and services, and for other additional purposes, including:

Recognise you when you log in and/or use our services. This allows us to provide you with recommendations, display personalised content, and provide other customised features and services.

Take into account the preferences you have agreed to. This allows us to respect your likes and dislikes, such as your choice of language and configuration.

Conduct research and analysis to improve Our Products.

Prevent fraud.

Improve security and privacy.

Measure and analyze the quality of Our Products.

Provide content, including advertising, relevant to your interests on our websites and third-party websites.

4.2 Cookies enable you to take advantage of some of our essential features. For example, if you block or reject our cookies, you may not be able to use certain products or services that require you to log in, or you may have to manually adjust some preferences or language settings each time you visit our websites.

4.3 Approved third parties may also set cookies when you interact with Our Products. These third parties typically include search engines, measurement and analytics providers, social networks and advertising companies. Third parties use cookies to deliver content, including advertising relevant to your interests, to measure the effectiveness of advertising and to perform certain services on our behalf.

4.4 You can manage your browser cookies using your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive a new cookie, how to disable cookies and when cookies expire. If you disable all cookies on your browser, neither we nor third parties will be able to transfer cookies to your browser. However, if you do this, you may have to manually adjust some preferences each time you visit the website and some features and services may not work.

V. How We Share Personal Information

5.1 Customer information is an important part of our business, and we do not sell customer personal information to others. We only share personal information as described below. We also share personal information with the Group and its subsidiaries, which all comply with this or a similar Privacy Policy.

5.2 Transactions involving third parties: We provide you with services, software and content provided by third parties for use on or through our Products. You can tell when a third party is involved in your transactions and when we will share information related to those transactions with that third party.

5.3 Third Party Service Providers: We use and/or partner with other companies and individuals to perform certain tasks and programs such as promotions, and cross-selling, for you. Examples include: sending communications, processing payments, assessing credit risk and compliance, analyzing data, providing marketing and sales support (including advertising and event management), customer relationship management and training. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. In addition, they must comply with this Privacy Policy and relevant privacy laws.

5.4 Business Restructuring and Transfer: In the course of developing our business, we may sell or buy businesses or restructure other businesses or services under the law. In such transactions, personal information, databases and rights to use information generally are among the transferred business assets, but the transferee remains subject to the provisions of this Privacy Policy (or with the customer's consent). Additionally, if DeLaSea Hotel or substantially all of its assets are acquired by another company, your information will become one of the transferred assets.

5.5 Protection of Us and Others: We disclose account and other personal information when we believe release is appropriate to comply with the law, to enforce or apply our terms and other agreements, or to protect the rights, property or security of us, our customers, or any other person. This may include exchanging information with other companies and organizations for fraud prevention and detection and asset and credit risk reduction.

5.6 At your option: In addition to the above, you will be notified when personal information about you may be shared with third parties and you will have the right to opt out of such sharing.

VI.Location of personal information

6.1 DeLaSea Hotel is headquartered in Vietnam and has offices in many countries around the world. Depending on the scope of your interactions with Our Products, your personal information may be stored or accessed not only in Vietnam but also in many countries.

6.2 When we transfer your personal information to other countries, we will ensure that it is transferred under this Privacy Policy and as permitted by applicable privacy laws.

VII. How we protect personal information

7.1 At DeLaSea Hotel, privacy is our highest priority. Our system is designed to ensure the safety and privacy of your information.

7.2 We have appropriate technical and security measures to prevent unauthorized access and use of personal information. We also regularly coordinate with security experts to update the latest information on network security to ensure the safety of personal information. When collecting data, we store and secure personal information on the server system and this personal information is secured by firewall systems, access control measures, and data encryption.

7.3 Your payment card information issued by financial institutions is protected by us according to international standards with the principle of not recording important payment card data on our system. Your payment transactions are carried out on the system of the relevant bank.

VIII.Internet and Third Party Advertising

Our Products may include third-party advertising and links to other websites and applications. Third-party advertising partners may collect information about you when you interact with their content, advertising or services.

IX. Retention of Personal Information

9.1 We retain your personal information to ensure your continued use of our Products, and for as long as necessary to achieve the purposes set out in this Privacy Policy, or as required by law (including for tax and accounting purposes), or to perform other tasks as notified to you in advance.

9.2 The length of time we retain specific personal information varies depending on the purpose for which it is used, and we will delete your personal information under applicable law.

X. Additional information for Europe

10.1 We provide additional information about the privacy, collection and use of personal information of our prospective and current customers in countries within the European Union.

Where we have a legitimate interest, as described in Section 3 of this Privacy Policy

Necessary to comply with laws and regulatory obligations

To respond to lawful requests

Based on your consent

10.2 Your rights. Subject to law, you have the following rights:

Ask us whether we hold personal information about you and request a copy of that personal information and information about how it is processed;

Request that inaccurate personal information be corrected;

Request deletion of personal information that is no longer necessary for the purposes of processing, information processed based on consent but that consent has been withdrawn, or information processed in a way that does not comply with the provisions of applicable law;

Request us to suspend processing of personal information where the processing is inappropriate;

Object to the processing of personal data;

Request the transfer of personal information that you have provided to us (excluding information obtained from collected data), where the processing of such personal data is carried out based on your consent or contract and is carried out by automated means; and

File a complaint with a competent authority if you believe that we have violated your privacy rights.

10.3 You can exercise your rights of access, rectification, deletion, request for suspension, objection and  request for transfer of information by contacting us. If you would like to exercise any of the above rights and you are a customer of ours, don't hesitate to get in touch with us. If you are not a customer of ours, please contact us at the address below (How to Contact Us).

10.4 Where you have consented to us processing your personal information for a specific purpose, you may withdraw that consent at any time and we will stop any further processing of your data for that purpose.

XI. Notices and amendments

11.1 Our business is constantly changing and this Privacy Policy may also be amended. You should visit and check our website regularly for the latest changes.

11.2 Unless otherwise stated, our current Privacy Policy applies to all personal information we hold about you and your account. Amendments to this Policy will in no case reduce the level of protection of personal information collected in the past without notifying the relevant customer and giving you the right to choose.

HOW TO CONTACT US

If you have any questions about privacy at DeLaSea or would like to contact our information controller, please contact us and we will try to answer your questions. You can also contact us at the address and hotline below:

Email: smkt@phatlinhhotel.com

Hotline: (+84-203) 6 503 289

Address: Box A9, Lot 1, Dong Hung Thang II tourist residential area, Bai Chay Ward, Ha Long City, Quang Ninh Province, Vietnam